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Refund and Returns Policy

CANCELLATION AND RETURNS

Sofa Centre will charge a minimum of 20% of the total order amount for any cancellations or changes of mind.

Sofa Centre may, at their discretion, provide a store credit for the balance amount.

You are responsible for returning the products to Sofa Centre at your expense. The products must be returned within a reasonable time and in acceptable condition. The timeframe may vary based on the type of product you purchased along with the price paid. Such timeframe is limited to a maximum of 30 days from the date of purchase.

In the circumstances where the products are faulty, Sofa Centre will arrange for the products to be collected from you, within a reasonable time and at the expense of Sofa Centre. The original freight cost will not be refunded.

WARRANTY

Sofa Centre provides the original purchaser a warranty against defects in workmanship and materials along with warranties that cannot be excluded under Australian Consumer Law. The warranty is not transferrable (it is limited to the original purchaser) and the products are used for reasonable domestic purposes and excludes products used for commercial reasons.

There may be circumstances where you are not entitled to a remedy.

If, during the warranty period, a defect appears, Sofa Centre may perform an in-home inspection to determine if a manufacturing fault exists.

You may be required to pay for labour, assessment and/or freight fees, such as where goods have been damaged by neglect, misuse or accident, or where the Australian Consumer Law or any manufacturer’s warranty does not apply.

The warranty does not apply where:

  1. you received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it;
  2. misused the product in a way that caused the problem; or
  3. knew of, or were made aware of, the faults before you purchased the product.
  4. display products or clearance items from any of our store locations with inspections conducted before your purchases

            ACL

Our warranties are in addition to any other warranties and right you may have under the Australian Consumer Law.  Sofa Centre’s goods come with warranties that cannot be excluded under Australian Consumer Law.

You are entitled to have goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If it is a major failure, you are entitled to a replacement or refund along with compensation for any other reasonably foreseeable loss or damage.

You can find further information about your rights under Australian Consumer Law at www.consumerlaw.gov.au.

            Our Policy

Warranty period

Subject to Australian Consumer Law, our warranty period is for a period of 12 months from the Purchase Date or the Delivery Date, whichever is later.

The defect must appear during the warranty period in order to make a claim.

If a product is replaced during the warranty period, the warranty period for the replacement product expires on the same date as the original Tax Invoice Date.

Exclusions

To the maximum extent permitted by law, and subject to the Australian Consumer Law, Sofa Centre is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for in respect of:

  1. normal wear and tear (refer to the Caring for Your Furniture below). In this regard, please note that the following may occur as a result of natural and normal usage:
    a. leathers and fabrics will fade and crease;
    b. minor stitching differences that arise due to normal wear and tear that are not consistent with a defect or manufacturing fault;
    c. foam and fillings will soften and form the shape of the user over time;
    d. depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense;
    e. scars, marks and differing pore density and colour are natural characteristics of leather;
    f. the leather and fabric products are upholstered by hand and therefore, the size and weight of these products may have minor variations of up to 5% from the sample products or from any product specifications you have been quoted,
    Please also refer to “Caring for Your Furniture” below;
  2. damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids;
  3. damage caused by pets;
  4. damage caused by modifications, alterations, improper assembly, tampering or products used in an abnormal manner and not for the products intended purposes;
  5. damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to the sun, extreme heat or bright light such as lamps, or otherwise caused by your acts and/or omissions; or
  6. the cost of transporting the Product to and/or from the specified place of repair or replacement.

Making a Claim

To make a claim under these warranties against defect, the Purchaser:

  1. must cease using the product immediately after the defect appears;
  2. must notify Sofa Centre within 7 calendar days after the defect appears;
  3. provide Sofa Centre a copy of the original Sales Order or Tax Invoice.

Once a claim has been lodged with Sofa Centre, we will assess your claim and respond within 21 days.

The Purchaser must bear the expense of making the claim, and the cost of all freight, house calls, labours, and other items. These will be charged to the Purchaser at standard rates.

Remedies

If a product is determined by Sofa Centre to have a manufacturing defect, Sofa Centre will, at its election, choose whether to repair or replace that part or product.

To the maximum extent permitted by law, unless expressly set out in these warranties, and subject to any condition, warranty or right granted or implied under the Australian Consumer Law or any other law which cannot by law be excluded by agreement, Sofa Centre has no liability to the Purchaser under the warranty against defects (other than repair or replacement of the defective part or product), whether in contract, in tort (including negligence), under any statute or otherwise, for any loss or damage of any kind suffered by you or any other person in connection with the goods including, but not limited to, indirect and consequential loss.