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Delivery

How Much Does Delivery Cost?

The delivery cost depends on what you’re buying, how much it weighs, and where it needs to go. We’ll tell you how much it’ll be when you check out, after you put in your address. However such delivery fees may vary depending on the quote from third parties for based on certain locations. Extra charges may apply for failed deliveries or deliveries to properties with difficult access from main roads or ground levels.

Assembling services may be available in certain locations at extra charge. Please enquire with our friendly customer service team for further information.

Where Do We Deliver?

With direct shipments to major cities in Australia, we can help you organise deliveries to most metropolitan areas of Australia, from capital cities like Brisbane, Sydney and Melbourne to places in between. Just type in your address during checkout to see where and when we can deliver to you. For places where we don’t have direct delivery arrangements, you are more than welcome to organise your own carriers. Our deliveries to your nominated depots within 30kms away from our local distribution centres will be free of charge for orders over $5,000.00.

Delivery Time

If we have your items in stock, we’ll send it out within 5 business days from our distribution centres. If your items are out of stock and need to be ordered, it might take 2-10 weeks for standard stock, or up to 20 weeks for custom-made orders.

Faster Delivery in Cities

In cities, our team delivers quickly and we often have slots open right after you have made a purchase. You can choose your preferred delivery dates that work for you at checkout. We will always try to accommodate your dates and keep you posted for any changes.

If You’re Not in a City

If you live outside a city, talk to our customer service or visit our showroom to find the fastest delivery option.

Special Orders

If you’ve ordered something special, we’re making it with care just for you. It might take a bit longer, but we’ll keep you updated on when to expect it.

Pick Up Option

You can also pick up your order from our distribution centres in major cities. Just choose ‘Free Pick Up’ when you check out. Remember to let us know you’re coming 24 hours in advance and bring your ID (or the person picking up needs your ID and theirs).

Delivery Delays

If there’s a delay, we’ll contact you to let you know and arrange a new delivery time.

Out of Stock Items

If something you want is sold out, we’re likely already working on getting more. You can still order to make sure you get it when it’s back in stock.